By Insight Editor / 18 Dec 2022 / Topics: Customer experience Workforce
Many tools are transforming the financial services industry and enabling remote worker productivity. From cloud-based devices and collaboration tools to advanced Enterprise Resource Planning (ERP) software, here are the technology tools your financial services firm should adopt to support the future of work.
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Fintech, or financial technology, is rapidly changing the financial services industry — creating an opportunity for organizations to gain an edge over competitors by adopting new technologies and methodologies.
The biggest innovations in recent years focus on supporting a remote workforce. Employing this strategy helps banking, insurance and investment institutions increase flexibility and productivity. These benefits are critical to business modernization and delivering the exceptional experience customers expect with every interaction.
While some perceive remote work as a challenging productivity model, it can also transform your business — and, employing these four tools creates a smooth and effective experience.
Cloud-based and mobile devices are an ideal fit for an anywhere, anytime workforce due to their low cost. While these devices have basic performance specifications, they’re more than sufficient for the many financial services teammates who only need email, web and document creation capabilities.
Not only do they support productivity while reducing device costs, but managing these devices is easy too. Company-wide security and performance updates can be sent through a single dashboard, and your IT team can maximize its budget thanks to cost savings around licensing, deployments and device training. And, since these devices leverage the cloud, critical customer data won’t be saved on the devices — enhancing remote work security.
Voice, video, instant messaging and document-sharing tools are necessary to any remote work strategy. Your teams will stay productive and agile throughout the day when they can easily connect and work together. Many organizations already have some collaboration capabilities through disparate technologies, but comprehensive tools that provide the right mix of features simplify management and ensure high adoption rates. You’ll also enhance the employee experience — and the customer experience too — as information flows smoothly from customer to employee and beyond.
Many organizations are replacing their legacy, on-premises ERP software with cloud-based versions. These modern ERP tools serve as a single source of truth for your business processes and data, so you’ll never have to worry about using the right version or aligning groups on the same processes. Your financial services teams can then work efficiently and freely across time zones and locations. Additionally, finding the right skillsets to support each business location will no longer be confined geographically, as teammates work from a single platform.
Remote work can seem counter-productive to maintaining the highest security standards for your financial services firm. Devices and data that are no longer on-premises and can be vulnerable to malicious activity, but adopting cloud devices and the right mix of security software helps reduce risk. Encryption, firewall, identity and access, and cloud protection tools safeguard your data and tools against ransomware and viruses. It’s important to remember that securing your remote work and business doesn’t end at technology implementation. You’ll also want to provide adequate, regular staff training to help teammates understand potential threats and protocols, so they can do their part in protecting business assets.
These four remote work essentials are key ingredients to transforming the banking and financial services experience at your organization. Not only will you have the agility and efficiency to give your customers an optimal experience, but you’ll have the right tools in place to attract and retain top talent in your industry.
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